Web Maturity Step 4

 

Welcome to your Survey Step 4

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1. We regularly interact with customers and potential customers on the web to capture existing and future needs for new products and services.
2. We and our customers openly share information on forecasting, scheduling, inventory and other relevant information that maximizes the efficiency of both our operations.
3. We have a robust process with dedicated, empowered process owners that allows us to analyze and act on captured customer needs and improvement opportunities from our website.
4. A majority of our successful new product/service opportunities have their roots in on-line interaction with our markets / customers.